Privacy Policy

Privacy Policy

Effective Date: September 30, 2024
Company Name: MIST Digital Agency Limited
Contact Email: info@mist.com.ng
Contact Phone: +234 811 431 8185

1. Introduction

At MIST Digital Agency Limited (“we,” “us,” “our”), protecting the privacy of our clients, visitors, and users is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, in compliance with the Nigeria Data Protection Regulation (NDPR) governed by the Nigerian Data Protection Commission (NDPC). By using our website and services, you consent to the data practices outlined in this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by MIST Digital Agency Limited through our website, communications, and related services. It does not apply to third-party websites or applications linked to our website, as they have their own privacy practices.

3. Information We Collect

3.1 Personal Information

We may collect and process the following personal information:

• Identity Information: Full name, job title, and company name.
• Contact Information: Email address, phone number, and address.
• Professional Information: Information related to your business or industry.
• Technical Data: IP address, browser type and version, operating system, access times, page views, and navigation paths.
• Usage Data: Information about how you use our website, such as time spent on specific pages, click data, and other website interactions.
• Communication Data: Any personal details shared via messages, emails, or forms you submit on our site.

3.2 Non-Personal Information

We may collect non-identifiable information, such as demographic data, aggregated statistics on website usage, and other data that does not directly identify you.

4. How We Collect Your Information

We collect information from you in several ways:

• Directly from You: When you fill out forms, subscribe to our newsletters, or contact us directly.
• Automatically: Through cookies, log files, and web beacons that track your interactions with our site.
• From Third-Party Sources: Occasionally, we may receive information from business partners, publicly available sources, or affiliates.

5. How We Use Your Information

Your personal information is used for the following purposes:

5.1 Providing and Enhancing Our Services

• To deliver, maintain, and improve our services.
• To customize and personalize your experience on our website.

5.2 Communication and Support

• To respond to inquiries, provide customer service, and deliver requested information.
• To send updates, newsletters, and notifications about our services or policy changes.

5.3 Marketing and Promotions

• To send information about our services, special offers, and updates, with your consent.
• To conduct surveys, feedback requests, and promotional communications.

5.4 Business Operations

• To monitor and analyze website performance, usage trends, and customer preferences.
• To carry out necessary operations, such as audits, security, and fraud detection.

5.5 Legal and Regulatory Compliance

• To comply with legal obligations, enforce our terms, and protect our rights and interests.

6. How We Share Your Information

We may share your information in the following scenarios:

6.1 With Service Providers

We work with third-party service providers for hosting, analytics, customer support, and marketing services. These providers are required to safeguard your information in line with our Privacy Policy and are not permitted to use it for any other purpose.

6.2 Legal Compliance and Protection

We may disclose your information if required by law or to respond to valid legal requests (e.g., court orders, subpoenas). We may also share information to protect our rights, property, or safety, as well as the rights of our users.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the transaction. You will be notified if this occurs, and we will ensure that your data remains protected.

We do not sell or lease personal data to third parties for commercial purposes.

7. Your Rights Under the NDPR

Under the Nigeria Data Protection Regulation, you have certain rights regarding your personal data. You can exercise these rights by contacting us at info@mist.com.ng.

7.1 Access

You have the right to request access to the personal data we hold about you.

7.2 Correction

You can request corrections to inaccurate or incomplete personal information.

7.3 Erasure

You have the right to request deletion of your personal information, subject to certain conditions, such as legal obligations that require us to retain specific data.

7.4 Restrict Processing

You may request a restriction on the processing of your personal data in certain circumstances.

7.5 Data Portability

You have the right to request that your personal information be transferred to another entity.

7.6 Object

You can object to the processing of your data, particularly if it is used for direct marketing purposes.

8. Data Security

We employ various security measures to protect your personal information against unauthorized access, alteration, and disclosure. These measures include physical, electronic, and procedural safeguards. Despite our efforts, no security system is completely infallible, so we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by applicable laws. Once data is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

10. Third-Party Links

Our website may include links to third-party websites. These sites have their own privacy policies, and we are not responsible for their data handling practices. We encourage you to review these policies when visiting third-party sites.

11. Cookies and Tracking Technologies

11.1 What Are Cookies?

Cookies are small data files placed on your device to collect information about your website usage. They help us enhance your experience and analyze site performance.

11.2 How We Use Cookies

We use cookies for several purposes:

• Essential Cookies: Required for website functionality.
• Analytics Cookies: Used to understand how visitors use our site.
• Marketing Cookies: Help us deliver relevant ads and measure their effectiveness.

11.3 Managing Cookies

You may choose to accept or reject cookies through your browser settings. Note that disabling cookies may affect certain features of our site.

12. Children’s Privacy

Our website is not directed at individuals under 18, and we do not knowingly collect or process personal information from minors. If we learn that a minor’s data has been collected without parental consent, we will take steps to delete it.

13. Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated to users via email or by posting a notice on our website, along with the updated “Effective Date.”

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us using the details below:

Email: info@mist.com.ng
Phone: +234 811 431 8185

By continuing to use our website and services, you acknowledge that you have read and understand this Privacy Policy.